New 911 Text Service in D.C. Rerouting Emergencies to Phone Calls Instead
WASHINGTON D.C. A D.C. man who is deaf said he texted 911 to report a life-threatening emergency and was shocked when the response he got was to make a “voice call” instead. Graham Forsey and his interpreter said the problem happened on July 24 when he texted 911 to report a man who was having a […]
Clinicians Being Implemented Into 911 Response Model
El Paso began placing clinicians at their 911 centers in order to better respond to mental health calls. Emergence Health Network – a local agency that provides mental health services – has 16 clinicians stationed at the El Paso Regional Communications Center in Northeast, working on the same floor as 911 call takers. The clinicians, who started […]